Return & Refund Policy

RETURN & REFUND POLICY The returned goods/products will be checked along with the receipt and the goods should be in good condition within 7 days from the day the customer received the product. The packaging should also be in its original condition (original shipping packaging as received).

If the goods/products have been used or damaged by the customer, there will not be any refund.

The Craft Decor will not be responsible if your shipment is lost during the returns transit. Upon checking and confirming that the goods/products are in satisfactory condition, customer will receive their refund and a credit will automatically be applied as Store Credit.

You will be responsible to pay for your own shipping costs for returning your item. Shipping costs are non-refundable.


Please return your purchase to the following address:

The Craft Decor ,

No.4 , Jalan Kempas Lama 1,

Off Jalan Kempas Lama, 81300 Johor Bahru , Johor , Malaysia. 

Please contact us at [email protected] or +607-5506811(10am-6pm) if you have any questions or doubts.